Systems administrator and support engineer who resolves end-user technical issues, manages cloud infrastructure, and administers Microsoft 365 and Entra ID across the organization.

Senior Support Analyst provides technical customer support to B2B commerce clients, manages ticket lifecycles, analyzes logs, and coordinates with internal teams to resolve issues.

Senior Support Analyst serves as first point of contact for B2B SaaS customers, manages support tickets within SLA, and coordinates with internal teams to resolve technical issues.

Senior Support Analyst handles customer inquiries, manages ticket resolution across SLA, coordinates with internal teams, and analyzes logs to support product improvements for B2B SaaS clients.

Senior Support Analyst manages customer tickets, analyzes logs, coordinates with internal teams, and serves as primary contact for B2B commerce platform customers in EMEA and APAC regions.

Technical customer success engineer who manages enterprise accounts, guides integrations, conducts technical workshops, and advocates for customer needs across product and engineering teams.

Provide technical guidance and product adoption support to enterprise customers, acting as their trusted advisor for maximizing Datadog platform value.

Provides technical support and troubleshooting for Toast API integrations, managing customer escalations and vendor issues while documenting tickets and driving product feedback.

Provides technical support to Lucid vehicle owners via phone, email, SMS, and chat while maintaining internal knowledge base documentation.

Leads a customer care team providing technical support to vehicle owners via phone, chat, and tickets while coaching team performance and advocating for customer improvements.

Provides technical support for API integrations, troubleshoots customer issues, manages escalations, and serves as primary contact for post-integration vendor problems.

Manages a team of client support specialists and team leads to oversee order management, operational processes, and customer service delivery across assigned business channels.

Leads customer onboarding and success during the critical first 90 days, managing client relationships and ensuring smooth implementation of procurement software.

Serves as first point of contact for customers via phone, chat, and email, helping them navigate loan applications and resolve issues.

Customer Success Associate handles customer inquiries across phone/chat/email, guides borrowers through loan applications, and resolves issues while building product expertise.

Leads and manages a technical support team, oversees customer service processes, resolves complex incidents, and analyzes support metrics to improve performance and satisfaction.

Manages a portfolio of ~20 customers as their trusted advisor, driving strategy and value throughout their engagement with the Bloomreach platform.

Resolves customer travel issues via chat, email, and phone while managing bookings and providing feedback to product teams.

Manages a portfolio of ~20 customers as their primary contact, driving strategy, growth, and value while acting as a trusted advisor throughout their journey with the platform.

Responds to customer inquiries across multiple channels for a digital bank, handling varied queries from simple to complex issues.